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Understanding Device Conditions

Our comprehensive grading system ensures transparency and helps you make informed decisions when choosing your device.

Our Grading System

We use a transparent grading system to help you understand exactly what to expect from your device.

What condition grades do you use?

We offer devices in various conditions to meet different needs and budgets:

  • New: Brand new, unopened devices direct from Apple with full manufacturer warranty - includes 1-year JunQ Market warranty coverage
  • CPO (Certified Pre-Owned): Non-activated, Apple-certified refurbished devices with new battery and outer shell - includes 1-year JunQ Market warranty coverage
  • Premium: Untouched perfection - never activated devices with guaranteed 100% battery health. Unlike others who accept degraded batteries, our Premium grade looks and performs exactly like new - includes 1-year JunQ Market warranty coverage
  • Excellent: Previously activated device with guaranteed 100% battery health and like-new performance. While others accept 80%+ batteries, we guarantee peak performance with barely-visible wear and flawless functionality - includes 1-year JunQ Market warranty coverage
  • Good: Previously activated device with guaranteed 100% battery health and peak performance. Where competitors compromise on battery life, we deliver exceptional value with light cosmetic character and full functionality - includes 1-year JunQ Market warranty coverage
  • Fair: Budget champion with full Apple performance at maximum savings. Visible cosmetic character but flawless functionality - perfect for students, kids, or work devices - includes 1-year JunQ Market warranty coverage

What's Included with Each Grade

New

  • Brand new, never used device
  • Original manufacturer packaging
  • Full manufacturer warranty
  • All original accessories included
  • Perfect cosmetic condition

Certified Pre-Owned (CPO)

  • Thoroughly tested and certified
  • Minor cosmetic imperfections may be present
  • JunQ Market warranty included
  • Professional refurbishment when needed
  • Excellent functional performance

Premium

  • Minimal signs of previous use
  • Excellent overall condition
  • All functions work perfectly
  • Minor cosmetic wear possible
  • JunQ Market warranty coverage

Excellent

  • Light signs of previous use
  • Good overall appearance
  • All features fully functional
  • Some cosmetic wear visible
  • Reliable performance guaranteed

Good

  • Moderate signs of previous use
  • Noticeable cosmetic wear
  • All functions work properly
  • Great value for budget-conscious buyers
  • Essential features fully operational

How to Choose the Right Condition

Choose New or CPO if:

  • You want the best possible condition
  • Appearance is very important to you
  • You plan to keep the device for many years
  • You prefer maximum warranty coverage

Choose Premium if:

  • You want excellent quality at a good value
  • Minor cosmetic imperfections don't bother you
  • You prioritize functionality over appearance
  • You want a balance of quality and price

Choose Excellent if:

  • You're looking for solid performance
  • Some wear and tear is acceptable
  • You want good value for money
  • Functionality is your main priority

Choose Good if:

  • You want the most affordable option
  • Cosmetic appearance isn't a priority
  • You need a reliable backup device
  • You're comfortable with visible wear

Battery Health Information

All devices include battery health information when available. We test battery performance and provide transparency about expected battery life.

  • Battery health percentage displayed when available
  • Charging performance verified during testing
  • Battery replacement recommendations provided if needed
  • Warranty coverage includes battery-related issues

Product Photos

We provide detailed photos showing the actual condition of each device to help you make an informed decision.

Condition Mismatch Policy

If your device doesn't match the described condition:

  1. Contact our support team within 30 days
  2. Provide photos showing the condition discrepancy
  3. We'll arrange return shipping at no cost to you
  4. Choose a replacement device or full refund
  5. We'll cover all return shipping costs

We stand behind our grading system and will make it right.

Still Have Questions?

Have more questions? Check out our JunQ Market Certified process or contact support for personalized assistance.